Friday, April 8, 2011

The Pitfalls of MNP

The long awaited MNP is here finally ! I was so excited. I generated my Unique Porting no (just send an SMS PORT to 1900 - but you may not want to do that after reading my first hand experience). Any guessess for the 2 providers involved ?

The first indication that the actual story was going to be different from the script drafted by TRAI was when I got a call from my existing provider (the donor ). The chap at the other was literally pleading that I reconsider my decision to port my number. He offerred all sorts of discounts and free beeies. TRAI mandates that providers do not attempt to contact the user and try to retain him/her. So much for TRAI's guidelines.

Exactly a wek after giving the request, I started getting complaints from people that my number was coming as switched off. I releasied that MNP must have kicked in. I inserted the SIM of the new provider. Lo & Behold! My number was working with my new provider ! It was a small matter that no one bothered to inform me.

But the complaints of not reachable continued to come in. Further investigation revealed that users from my old network could not get through. Could it be because I had removed the SIM and my no was still active in the old network? Contacted both the providers - but no response. I tried the only option left - I got hold of a handset and inserted my old provider's SIM - as suspected the no was active on the old network. So here I was in a peculiar situation - I had 2 sim cards from 2 different providers, both with the same no and both active. Calls from the old provider's network were received on the old sim, calls from all other networks were on received on the new set for one whole day,

In my next post I shall describe my travials for Blackberry service activated

2 comments:

  1. Now a day, most of the people solving this problem due to blackberry service. I feel that, providers should aware of this and should take care.
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  2. One has to actually take the plunge and experience the transition first hand to understand the implications and also sadly the ramnifications-benefits notwithstanding.

    ReplyDelete