Tuesday, March 13, 2012

Have you faced this problem?

Last week I recruited 3 "technicians" for my CCTV installation business. During the interview and selection process, all 3 of them gave very glowing accounts of their "achievements". I was elated that my dream team was taking shape. Given the acute shortage of trained manpower, I did not waste time in recruiting them.

Soon I realised that most of the advanced skills professed by them were tall claims. The statement "I have setup DVRs" actually meant he had observed closely (and many times) how a DVR is setup. It is different matter that when asked to do so, he failed miserably.

Coming back to the question in the title - has this happened to me only? Or have others also faced a similar predictment?  I have heard many friends share similiar stories of not getting trained manpower or people with inadequate skills. Most of the time we enterpreneurs end up training the recuits- if for nothing else then to maintain our reputation as quality service providers. This in itself is not so bad. But the sad part is that just as we get someone to do things right, he decides since he has upgrade his skill sets , he deserves a better organization and a bigger pay cheque - never mind that  these very skills very taught by us.

How I wish I could get some really well trained people who could be sent out to clients from day 1 ! 

Saturday, March 10, 2012

Technoloy as an enabler of Better Human Interaction

Most of us blame technology for our decrease in interaction with other people. We claim that Social Media has made phone calls passe. I am a user of Facebook, LinkedIn, Google+, Twitter, WAYN and what have you. However, I am uncomfortable in wishing someone by writing on their wall or through status updates. I prefer to personally call up friends and relatives on special occasions. But I have seen people post very personal communication on open forums, probably forgetting that many others would also have access to the message.  In fact I use social media and its features to enhance my interaction and relationship with people.

Let me illustrate this with an example. I have configured my Facebook account such that it reminds me at the beginning of very week about all the special events in my friends' lives in the coming week. This makes it very easy for me to call them up. Many a times my friends are not expecting any wishes from me and are pleasantly surprised to receive my call. You can even set up facebook to automatically post a standard greeting message on your behalf, but I personally feel that is too mechanical and impersonal.

You can use Outlook calendar to setup reminders about event. In fact, a good use of calendar is to set up recurring events - once a year, every year on fixed date. I get reminders every year about friends birthdays and anniversaries - sometimes about friend with whom I have lost touch. When I can them up and wish them, thanks to the reminders, they are surprised that I still remember their birthdays and anniversaries.

Instead of blaming technology for loss of personal touch, we can use it to help us improve our relationships. .